FAQs

What size rug fits my dining table?

Generally speaking for a 6 chair table a 8'×10' rug will feel comfortable while with an 8 chair table you'd likely be better looking at a 9'×12' rug and for a 10 chair table a 10'×14' rug.


Do you ship customers’ rugs?

Only rugs that were just purchased. Prior purchase, cleaning orders etc. are not shipped—unless shipped in. We do offer packing (for a fee) in order to make it easier for UPS or FedEx to assist with this process.


Do you purchase rugs back?

We have never had a policy of purchasing a customers rug back from them; we occasionally will make an offer on an antique rug or take it on consignment.


How often should I clean my rugs?

Every 3-5 years.


Do you pick up and deliver for cleaning?

Yes! more information can be found under Rug Cleaning.


How long is the turn around on getting a rug cleaned?

Turn around averages five days.


Can you remove a stain from my rug?

We do not guarantee removal of stains, marks or odors; That said we work our best to remedy them but cannot promise perfection.


What are your terms and conditions?

Click here to view our terms and conditions.


Was your question left un-answered?

If you failed to find the answer you were looking for please contact us and we will do our best to assist you.